At CoinsHoster, we strive to provide high-quality hosting services and complete customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help. This Refund and Cancellation Policy outlines the rules and guidelines regarding service cancellations and refund requests.

Money-Back Guarantee & Refund Eligibility

We offer a 14-Day Money-Back Guarantee on select hosting services under the following conditions:

  • Eligible Services: Shared Business Hosting plans are eligible for a refund within 14 days of the initial purchase date.
  • Non-Refundable Services: Due to third-party vendor costs and non-reversible registry transactions, the following services are strictly non-refundable:
    • Domain Name Registrations, Transfers, and Renewals.
    • Virtual Private Servers (VPS) and Dedicated Servers.
    • SSL Certificates and Software Licenses.
    • Account Add-ons or Custom Server Configurations.
  • First-Time Accounts Only: Refunds apply only to first-time orders. Second accounts, renewal payments, or upgraded packages do not qualify for a refund.

Cryptocurrency Refund Policy

Because of the unique nature of blockchain transactions, cryptocurrency refunds are handled according to the following rules:

  • Refund Currency: All refunds are calculated based on the USD value of the package at the time of original purchase, not the current market rate of the cryptocurrency.
  • Network / Gas Fees: Refunds will be issued net of network transaction fees (blockchain gas fees). The customer is responsible for covering the transfer fee for sending the refund back to their wallet.
  • Refund Wallet: Refunds will only be sent to the original wallet address or a confirmed address provided by the user via a verified support ticket.

Cancellation Policy

You may cancel your service at any time through your account dashboard or by submitting a support ticket.

  • Immediate Cancellation: Your service will be terminated immediately upon request, and all associated data, databases, and files will be permanently deleted from our servers.
  • Cancellation at End of Billing Period: Your service will remain active until the end of your current prepaid billing cycle, after which it will not renew.
  • Automated Renewals: It is the client’s responsibility to cancel any active recurring subscriptions or auto-pay instructions in their crypto wallet/payment portal prior to the invoice due date.

Exceptions & Violation of Terms (No Refunds)

No refunds will be granted if your account or services are suspended, canceled, or terminated due to a violation of our Terms of Service (TOS) or Acceptable Use Policy (AUP). This includes, but is not limited to:

  • Hosting illegal content, phishing, or malware.
  • Sending unsolicited bulk email (SPAM).
  • Engaging in DDoS attacks, network abuse, or illegal server activities.

How to Request a Refund

To request a cancellation or refund, please follow these steps:

  1. Log in to your CoinsHoster Client Area.
  2. Navigate to Services -> My Services and select the plan you wish to cancel.
  3. Click on Request Cancellation or open a ticket with our Billing Department.
  4. Specify your reason for cancellation and provide your payout wallet address (if paid via Crypto).

Our billing team will review your request within 24 to 48 hours.

Contact Us

If you have any questions about our Refund & Cancellation Policy, please reach out to us: